We focus on providing an unparalleled experience to our clients.

We deliver this through systematic processes, top-end vendors, expert on-site teams and a highly experienced management team. Right from the selection of our vendors to the day-to-day execution of our services, the emphasis is always on premium quality.

This attention to detail has helped us achieve and develop traits that have become key differentiators in establishing us as one of the premiere service providers in the industry.

ISO Certified
Client-Centric
Embassy 360™
On Budget
Events
Assessment
20 million sq.ft.
Manuals

We are now a ISO 9001:2008, 14001:2004 and 18001:2007 certified company

As a service organization, we have always been focused on ensuring that customer needs are met at all times. This requires us to have robust processes in the background to enable the property management wheel to run smoothly in a continuous manner. We embarked on our journey to get our processes validated and have now successfully been awarded the ISO certifications for 9001:2008, 14001:2004 and 18001:2007

READ MORE ABOUT OUR CERTIFICATION

We are now a ISO 9001:2008, 14001:2004 and 18001:2007 certified company

Every decision that we take is mapped out through regulation manuals, accounted for by periodic inspections and our clients are provided with updates on budgets. Our relentless focus on improving our processes and validating them through accepted standards ensure that our clients need not worry about the quality of day to day operations.

To strengthen this process, we pick from the best outsourced partners in the industry for our clients, evaluating them based on various parameters before bringing them on board. Each vendor is presented with a manual around which they operate. Additionally, they also follow daily, weekly and monthly operations and maintenance schedules, through which quality of work is monitored.

This quality is complemented by efficient response teams that ensure processes are followed and any necessary information, both for our clients and vendors, is provided in a timely fashion.

Embassy Services is proud to announce that we are have been awarded the ISO IMS certification: ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007 for our property management services as well as four of our properties – Embassy Manyata, Embassy Tech Village, Embassy Tech Zone and Stonehill International School. We are the first property management company in the country to receive this certification for the company as well as the properties.

These certifications are validations of our effort and through these we once again commit to our clients of operational excellence.

Having said this, the certifications are just a beginning to a virtuous cycle of continuous improvement.

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Our clients are at the core of our services

At Embassy Services, looking out for our client’s best interest is an integral part of all operations and decisions. Aside from providing them with services, we also engage with them frequently to gain a sense of their future plans, so that our services complement their growth requirements.

OUR CLIENT CENTRIC APPROACH

Our clients are at the core of our services

At Embassy Services, looking out for our client’s best interest is an integral part of all operations and decisions. Aside from providing them with services, we also engage with them frequently to gain a sense of their future plans, so that our services complement their growth requirements.

We conduct monthly meetings with our clients and their opinions are taken into account while forming new policies. Current issues, as well as those likely to occur in the future, are discussed and planned for. This way, we’re always a step ahead, prepared for any situation.

It’s not just about finding solutions to problems—it’s about effective communication, future-proof needs assessment, and building long-lasting relationships.

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The tool Embassy 360 allows clients to report issues and track them till they are resolved.

Embassy 360™ is a one-stop dashboard for all things pertaining to the client’s space.

MORE ABOUT EMBASSY 360™

One-Stop Dashboard

Embassy 360™ is a one-stop dashboard for all things pertaining to the client’s space.

The idea here is to provide our clients with a user-friendly medium through which they can log any complaints, and have a direct connection with not only our on-site managers but the senior management as well, through the in-built escalation matrix.

Any issue raised by the client on this proprietary portal alerts the relevant on-site teams immediately who then jump into action to address issues within the pre-defined timeline. All managers also have their own dashboard and are therefore directly in contact with the client. This facilitates all issues being resolved on a timely basis.

The tool is used as a parameter of response, resolution and closure time to measure quality, and this helps us set benchmarks for ourselves, as well as our vendors.

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Our estimates are accurate with low deviation

We make advanced estimations to provide clients with a tentative idea of what their entire year’s expense might be. The validity of this estimate is further strengthened with our year-end open book audit.

READ ABOUT OUR ESTIMATES

Our estimates are accurate with low deviation

We make advanced estimations to provide clients with a tentative idea of what their entire year’s expense might be. The validity of this estimate is further strengthened with our year-end Open Book Audit. Comparing the estimate at the start of the year, along with the audit at the year end, gives our clients a clear idea of how accurate our estimates are, and the diligence with which processes are carried out. The scale at which we operate allows us to keep costs under control for our clients.

Along with this, it also helps our vendors expand their own businesses as we grow. Our years of experience in the field have helped us develop relations with the best vendors and contractors.

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Engaging events for clients, employees and residents.

We believe that the happier our clients are, the more satisfied they will be.

HAPPY EMPLOYEES ARE PRODUCTIVE

Scheduled events every month for employee engagement

We believe that the happier our clients are, the more satisfied they will be.

One of the core focuses of our services is to transform spaces we operate in into places that residents and employees look forward to being a part of. Organised across the properties we maintain, there are various events we execute, that aim to engage, motivate, and familiarise our clients with each other.

The activities we plan are in sync with relevant national and international events, so that our associates (or clients) get to be a part of activities they might be passionate about, without having to take out time from their daily schedules to plan them.

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All our processes are re-evaluated annually

Our clients work in rapidly evolving environments, and a lot can change over a period of one year. A new financial year brings with it new plans, which further entail new requirements. Keeping with this dynamic environment, we have yearly re-evaluations of our services, along with our clients, so that we can update our processes to stay relevant to their needs.

ANNUAL EVALUATION OF PROCESSES

All our processes are re-evaluated annually

Our clients work in rapidly evolving environments, and a lot can change over a period of one year. A new financial year brings with it new plans, which further entails new requirements. Keeping with this dynamic environment, we have yearly re-evaluations of our services, along with our clients, so that we can update our processes to stay relevant to their needs.

The re-evaluation is an exercise in mapping out the various services provided over a year, identifying the strengths and weaknesses of the previous plan, developing processes for new requirements and establishing a new service schedule for the coming year.

We prepare a consolidated exhaustive report, complete with suggestions and present this to our clients so that they have absolute clarity. This way we establish a foundation for future planning.

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Providing services across over 20 million sq. ft.

We have been providing services across different properties for over a decade—Business Parks, Residential areas and Commercial spaces.

PROVIDING SERVICES ACROSS 20 mn SFT

Providing services across over 20 million sq. ft.

We have been providing services across different properties for over a decade—Business Parks, Residential areas and Commercial spaces.

Managing these properties calls for a wide variety of services and a markedly different approach towards each.

The advantage of working at such a large scale is the economies of scale we are able to deliver. Our services are at par with world class standards at extremely competitive costs. Our vendors also have the added benefit of working across a huge portfolio, and over the years their businesses have grown with us.

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Detailed manuals for every service that are strictly adhered to by our teams

Our services can be broadly categorised into planned, preventive and predictive maintenance. This three-fold approach ensures that we’re always prepared for any kind of development.

READ ABOUT OUR MANUALS

Detailed manuals for every service

Our services can be broadly categorised into planned, preventive and predictive maintenance. This three-fold approach ensures that we’re always prepared for any kind of development.

ESPL-Hierarchy

All the properties we cater to have managers assigned to each of them. They act as the single point of contact for our clients, and have dedicated teams under them.

Along with the manager, we also have on-site subject matter experts who consult with the teams, whenever specific expertise is required. They also scrutinise the services across parks and advise the managers on the next level of improvement.

We conduct regulation drills and routine checking of operations. Documents like SOPs and Planned Maintenance Schedules are provided to our vendors, and their implementation is closely monitored. There are numerous safety and security guidelines in place as well, so that our clients can go about their daily work without any interruptions.

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Our Clients